C/VP/Head of Customer Success

Job Mandatory?

Mandatory

Usualy new?

New to team

Team's Org

Customer Success

Report to:

C/VP/Head of Operation C/VP/Head of Sales CRO

❓

Find more information on the Customer Success role here with actionable resources to help you scope it for your company.

quote from team?

Job description

Poste / Role	🇫🇷 / 🇺🇸	Item	Accès / Access
Digital	🇫🇷	🖊️ Chief Digital Officer (CDO) / Directeur Digital \| Exemple a remplir	Template \| CDO
Ecommerce	🇫🇷	🖊️ Responsable E-commerce \| Exemple à remplir	Template \| E-commerce
Tech \| Engineering	🇫🇷	🖊️ Responsable IT \| Exemple a remplir	Template \| IT
HR	🇫🇷	🖊️ Responsable Ressources Humaines \| Exemple à remplir	Template \| HR
Design	🇺🇸🇫🇷	Brand Designer \| Job Desc Example - Skello	https://www.welcometothejungle.com/fr/companies/skello/jobs/brand-designer_paris
Commercial \| Sales	🇫🇷	Business Developer \| Job Desc @ Skello	https://www.welcometothejungle.com/fr/companies/skello/jobs/business-developper_paris
Finance	🇫🇷	CFO \| Fiche de poste @ Frichti	https://drive.google.com/file/d/1Vp-dqbzaQ_q-4bvouSjOBrPqPMWN3nAA/view?usp=sharing
Finance	🇺🇸	CFO \| Job Desc @ Lydia ✨	https://drive.google.com/file/d/1RhONBsRPDa0SHOwAmF1yyYNUfFMm8gC7/view?usp=sharinghttps://drive.google.com/file/d/1RhONBsRPDa0SHOwAmF1yyYNUfFMm8gC7/view?usp=sharing
Finance	🇫🇷	CFO \| Job Desc @ Ouihelp ✨	https://docs.google.com/document/d/1ZaiOBFxUY_Oo2DVwnbxd-x_cMZGPDYZVhdBlF-MpuQc/edit?usp=sharing
Finance	🇺🇸	CFO \| Job Desc @ Sweagle ✨	https://docs.google.com/document/d/1OvzUfID36GMBglQMO3k6jl4OHvgB2WKh7VZi3hhmHpA/edit?usp=sharing
Finance	🇺🇸🇫🇷	CFO \| Job Desc Example @ Workable	https://resources.workable.com/cfo-job-description
Finance	🇫🇷	CFO \| Jobdesc @ Neobrain ✨
Chief of Staff	🇺🇸	Chief of Staff \| Job Desc @ Luko	https://www.notion.so/xangevc/4e130cc5cb9543f48d926b47dad26a39?v=2eead81782b8411aafc58b4c9facf51d&p=f8c07487c9b04885bb249db0c3b2c5f1
Chief of Staff	🇫🇷	Chief of Staff \| Job Desc @ Prestashop✨	https://www.notion.so/xangevc/Hiring-Support-by-XAnge-6c46856cfc884e34a31d37aca8c92166?p=f250e48d49184930a48a8b5ae305a847
Chief of Staff	🇺🇸	Chief of Staff \| Job Desc Example - Assoconnect✨	https://drive.google.com/file/d/1CYBamNiwR3zIPaOQ5rMCBHyctQe2EJod/view?usp=sharing
Customer Success	🇫🇷	Client success \| Job Desc @360 Learning ✨	https://docs.google.com/document/d/1nrRb49srIueYsGSUBEegupdv35SZIJWGqzSiIfrizKI/edit
Customer SuccessOperations	🇫🇷	Client success \| Job Desc @Worklife ✨	https://docs.google.com/document/d/1nrRb49srIueYsGSUBEegupdv35SZIJWGqzSiIfrizKI/edit
Marketing	🇫🇷	CMO \| Job Desc @ Lydia ✨	https://drive.google.com/file/d/1sxUlKvBzqSh7SgRGHXX_s4oAa0dcPz15/view?usp=sharing
Marketing	🇺🇸	CMO \| Job Desc Example @ Welcome to the Jungle ✨	https://drive.google.com/file/d/1LCezH-ti5Ivnhevgm2jl3zC9TCHgcj4s/view?usp=sharing
Marketing	🇫🇷🇺🇸	CMO \| Job Desc Example @ Workable	https://resources.workable.com/chief-marketing-officer-job-description
Operations	🇺🇸🇫🇷	COO \| Job Desc Example @ Workable	https://resources.workable.com/coo-job-description
Product	🇫🇷	CPO \| Job Desc Example - Frichti	https://drive.google.com/file/d/1e2ZMSBkS-_Z4HZ8htQER8DCSGXUjFAXw/view?usp=sharing
FinanceCommercial \| SalesMarketing	🇺🇸	CRO \| Job Desc @ Gitlab	https://drive.google.com/file/d/1ZFRe8fuO4uYsu0NauKzdYCRkXV2mGaOD/view?usp=sharing
Tech \| Engineering	🇫🇷	CTO \| Job Desc Example - Frichti (saas B2B)	https://drive.google.com/file/d/1y1udFt0Deek-tUhrEuQuo4-73lorGy0T/view?usp=sharing
Tech \| Engineering	🇺🇸🇫🇷	CTO \| Job Desc Example - Workable	https://resources.workable.com/cto-job-description
Customer Success	🇺🇸	Customer Care Team Lead \| Jobdesc @Aircall✨	https://docs.google.com/document/d/19R1xgiZzAKHAWPu_YKJgCKo30sxPTLJNyYvp3DXmOCw/edit
Developer Advocate / EvangelistTech \| Engineering	🇺🇸	Developer Evangelist \| Job Desc @ Prestashop ✨	https://www.welcometothejungle.com/fr/companies/prestashop/jobs/developer-advocate-h-f_paris
Customer Success	🇺🇸	Head of Customer Service \| Job Desc Example - Qonto	https://drive.google.com/file/d/1WSeE8xy9hhOzzm9JAkzM0nYQFN4sPO2T/view?usp=sharing
Customer Success	🇺🇸	Head of customer Success \| Jobdesc @Sendinblue ✨	https://docs.google.com/document/d/15ZsPix_bZj7KRCFGrE8lnfA88lBkbb1XiMNemch4NcU/edit
Marketing	🇺🇸	Head of Demand Gen \| Job Desc @ 360 Learning ✨	https://drive.google.com/file/d/155niWbALT7oEzOIag2XGPIrFZvd8YBed/view?usp=sharing
Tech \| Engineering	🇫🇷	Head of Engineering \| Job Desc - Singulart	https://drive.google.com/file/d/18nZ5lNsgZkL-x-ehyprRUXa2-MgtrSxd/view?usp=sharing
Finance	🇺🇸	Head of Finance \| Job Desc @ Welcome To The Jungle✨	https://docs.google.com/document/d/11txVa5jg2LCIl6ZipEAJIPZHeGeIBdVRF3nb1SieHyI/edit?usp=sharing
Finance	🇺🇸🇫🇷	Head of Finance \| Job Desc Example @ Workable	https://resources.workable.com/head-of-finance-job-description
International	🇺🇸	Head of International Operations @ 360 Learning	https://www.notion.so/xangevc/Head-of-International-Operations-7727637b3f1b47e7b4be5faf5a15dea4
Marketing	🇺🇸	Head of Marketing \| Jobdesc \| @ Dolead ✨	https://docs.google.com/document/d/1JgA7_bZCIml_rjQmL12qFjopYk_LsQjIWehYt4h6oIE/edit
Operations	🇺🇸	Head of Operations \| Job Desc Example @ Assoconnect ✨	https://drive.google.com/file/d/1AJAK-rcyPebkdSJYoFX1xvUv-5PKRnQR/view?usp=sharing
HR	🇺🇸	Head of People & Culture \| Job Desc @ Too Good to Go	https://drive.google.com/file/d/1ix_O5Xiz3vko3cy9tHz9PWwmGusICeEJ/view?usp=sharing
HRwelco	🇺🇸	Head of People \| Job Desc Example @ Heetch	https://drive.google.com/file/d/1kQnwzWmlR6G38s9UXOkr1UjNPjXfk2bU/view?usp=sharing
HR	🇺🇸	Head of People \| Job description @Synapse Medicine
Commercial \| Sales	🇫🇷	Head of Sales @ Worklife	https://www.notion.so/xangevc/Head-of-Sales-Worklife-2cbbab7afd8c4f44b60e49a75f2ffcf9
Commercial \| Sales	🇺🇸	Head of Sales \| Job Desc @ Spendesk	https://drive.google.com/file/d/1pdhnVr0Gk-uyG6YY6BCdSSrzyonGezUa/view?usp=sharing
Commercial \| Sales	🇺🇸	Head of Sales \| Job Desc @ Too Good to Go	https://drive.google.com/file/d/1fudMSLGJAKP0nlY8x9r1v8quWgQ-dCAT/view?usp=sharing
Commercial \| Sales	🇺🇸	Head of Sales \| Job Desc Example @ Workable	https://resources.workable.com/sales-director-job-description
Commercial \| SalesOperations	🇺🇸	Head of Sales Operations \| Template to copy	https://www.notion.so/xangevc/Head-of-Sales-Operations-Template-to-copy-c9ad60a5f88a41c397535411127a23c8
HR	🇺🇸🇫🇷	HR Director \| Job Desc Example @ Workable	https://resources.workable.com/chro-job-description
Finance	🇺🇸	Is grants & subsidies a full time job in deep / med / bio tech companies?	https://www.notion.so/xangevc/Is-public-funding-a-full-time-job-in-med-bio-tech-companies-b5ab6f48768a4a09840143bd56c2db1c
Customer Success	🇺🇸	Lead Customer Success \| Jobdesc @Qonto ✨	https://docs.google.com/document/d/1km0UI9TreZcnGhfNlos-BH1yYpXeW7yv_AcFZOqyaeU/edit#heading=h.j79vv0lj82fu
Commercial \| SalesInternationalUS	🇺🇸	Lead US - Business Development \| JobDesc @ Assoconnect ✨	https://www.notion.so/xangevc/Lead-US-Business-Development-JobDesc-Assoconnect-e58b6f07ee4b4696aa4fa0fe081302d1
Product	🇺🇸	Product Designer \| Job Desc Example - AB Tasty	welcometothejungle.com/fr/companies/ab-tasty/jobs/product-designer_paris
Product	🇺🇸	Product Designer \| Job Desc Example - Lydia	https://www.welcometothejungle.com/fr/companies/lydia/jobs/designer-produit_paris
Product	🇺🇸	Product Director \| Job Desc Example - Open Classroom	https://drive.google.com/file/d/1awlOVsWgfM8Si9XYiKnmYBKLZ-_RTPXZ/view?usp=sharing
Biotech \| MedTechOperations	🇫🇷	Responsable Développement Industriel \| JobDesc	https://www.leem.org/referentiels-metiers/responsable-de-developpement-industriel
Marketing	🇫🇷	Responsable Marketing & Communication \| Exemple a remplir	Template \| Marketing & Communication
HR	🇫🇷	RRH \| Exemple de fiche de poste Cevino Glass
Commercial \| Sales	🇫🇷	Sales écrire une fiche de poste tips + exemple	https://blog.mybizdev.io/comment-rediger-une-fiche-de-poste-pour-un-recrutement
Commercial \| Sales	🇫🇷	Sales Team Leader \| Job Desc @ Ouihelp	https://www.notion.so/xangevc/Inside-Sales-Manager-Ouihelp-5cad7a839e5946f59ba23d916e841a0b
Commercial \| Sales	🇫🇷	SDR \| Job Desc @ Skello	https://www.welcometothejungle.com/fr/companies/skello/jobs/sales-development-representative-sdr_paris
Commercial \| Sales	🇫🇷	SDR Outbound \| Job Desc @ Welcome to the Jungle	https://www.welcometothejungle.com/fr/companies/wttj/jobs/sales-development-representative-outbound_paris
Tech \| Engineering	🇺🇸	Software Engineer \| Job Desc Example - 360 Learning	https://www.welcometothejungle.com/fr/companies/360learning/jobs/software-engineer-h-f_paris_360LE_DqglKqq
Tech \| Engineering	🇺🇸	Software Engineer \| Job Desc Example - 360 Learning	https://www.welcometothejungle.com/fr/companies/360learning/jobs/software-engineer-h-f_paris_360LE_DqglKqq
HR	🇫🇷	Talent Acquisition Manager \| Job Desc Example @ Shine	https://drive.google.com/file/d/15JiwacecQLU6QAU_VrbYoK0JwBsKHmF-/view?usp=sharing
Customer Success	🇫🇷	Team Lead - Customer Success \| Job Desc @Eventdrive ✨	https://docs.google.com/document/d/1QaG8f6tZF1H7E1nueWpk4wpzGVTfn_SBefkTpWCSvek/edit
Product	🇺🇸🇫🇷	UX/UI Designer \| Job Desc Example - Coinhouse	https://www.welcometothejungle.com/fr/companies/coinhouse/jobs/ux-ui-designer-h-f-x_paris
Tech \| Engineering	🇺🇸	VP Engineering \| Job Desc - Hiverbrite (saas B2B)	https://drive.google.com/file/d/11dVzAhBO4Y6B9dP_0k01tCYtxym-7STs/view?usp=sharing
Product	🇺🇸	⭐ VP Product \| Job Desc Example - Gorgias	https://www.linkedin.com/jobs/view/vp-product-at-gorgias-2845403559/
Tech \| Engineering	🇫🇷	VP Tech \| Job Desc - Skello ✨ (saas B2B)	https://drive.google.com/file/d/1s5r_BH9qCV820PheTUVRNpLHYvwpC_74/view?usp=sharing
Innovation	🇫🇷		Siparex_FDP_Secrétaire général.docx

Evaluate candidates

Type de ressource / Resource Type	Poste / Role	🇫🇷 / 🇺🇸	Item	Accès / Access
Entretien \| Interview	Général	🇺🇸	40 questions to ask First round	https://firstround.com/review/40-favorite-interview-questions-from-some-of-the-sharpest-folks-we-know/
Cas Pratiques \| Case Studies	StrategyOperations	🇫🇷	Business Case - Strat & Ops @Skello	https://drive.google.com/drive/search?q=jobdesc
Cas Pratiques \| Case Studies	USInternationalCommercial \| Sales	🇺🇸	Business Lead US \| Case Study @ Assoconnect	https://www.notion.so/xangevc/Business-Lead-US-Case-Study-Assoconnect-15171e20ad2d478a8da8eb2def5cccaa
Cas Pratiques \| Case Studies	Finance	🇫🇷	CFO \| Cas pratique @ Ouihelp ✨	https://docs.google.com/document/d/1BQgh0SLTAO2zJQ8n_8LS3iZL86LAMoJ0T3LzDYR6MWA/edit?usp=sharing
Cas Pratiques \| Case Studies	Finance	🇺🇸	CFO \| Case Study @ Lydia	https://www.notion.so/xangevc/CFO-Cas-pratique-Lydia-da3f4b7dee514b609aed51b2de59d771
Liste des compétences \| Scorecards	Finance	🇫🇷	CFO \| Exemple de Scorecard @ Ouihelp ✨	https://www.notion.so/xangevc/CFO-Scorecard-Example-Ouihelp-4589f11709c14d209dde39290c65ef1b
Liste des compétences \| Scorecards	Finance	🇫🇷	CFO \| Liste des compétences - Template à copier	https://www.notion.so/xangevc/CFO-Liste-des-comp-tences-Template-copier-7a255861770e48568a3843740b032adc
Liste des compétences \| Scorecards	Finance	🇺🇸🇫🇷	CFO \| Missions - Template to copy	https://www.notion.so/xangevc/CFO-Areas-of-responsibility-1e32fca78d644bef8d1c08a13ce8dd48
Entretien \| Interview	Finance	🇺🇸🇫🇷	CFO \| Must have interview questions	https://www.notion.so/xangevc/CFO-Must-have-interview-questions-d56c5e152a65485b9d4988eabf6fc287
Liste des compétences \| Scorecards	Finance	🇺🇸	CFO \| Scorecard - Template to copy	https://www.notion.so/xangevc/CFO-Scorecard-Example-b4d6524405d546f69dec0536248a7999
Liste des compétences \| Scorecards	HR	🇫🇷🇺🇸	Chief HR Officer \| Liste des compétences - Template à copier
Cas Pratiques \| Case Studies	Chief of Staff	🇫🇷	Chief of Staff \| Case Study @ Assoconnect
Cas Pratiques \| Case Studies	Chief of Staff	🇺🇸	Chief of Staff \| Case Study @ Cherry Ventures
Cas Pratiques \| Case Studies	Chief of Staff	🇺🇸	Chief of Staff \| Case Study @ Implicity
Cas Pratiques \| Case Studies	Chief of Staff	🇫🇷	Chief of Staff \| Case Study @ Skello
Liste des compétences \| Scorecards	Chief of Staff	🇺🇸	Chief of Staff \| Scorecard @ AssoConnect	https://www.notion.so/xangevc/XAnge-Startup-Success-shared-a0eb0f64659041a6bcbb2a6bad4844c8?p=e3e2386a7d184287b157ed552918587b
Liste des compétences \| Scorecards	Chief of Staff	🇫🇷	Chief of Staff \| Scorecard @ Wefy Group	https://xangevc.notion.site/Chief-of-Staff-Scorecard-Wefy-Group-31a34a6ea03f463c8d388ee68d2f9754?pvs=4
Cas Pratiques \| Case Studies	Chief of Staff	🇫🇷	Chief of Staff Junior \| Case Study @ Le Collectionist
Cas Pratiques \| Case Studies	Marketing	🇺🇸	CMO \| Case Study @ Lydia	https://www.notion.so/xangevc/CMO-Case-Study-Lydia-11b14a52d855400fb83b2ecae9435254
Cas Pratiques \| Case Studies	Marketing	🇺🇸	CMO \| Case study Example @ Welcome to the Jungle ✨	https://www.notion.so/xangevc/Cas-pratique-Example-Welcome-to-the-Jungle-8286a7885bcc417a933a08d2105309b9
Liste des compétences \| Scorecards	Marketing	🇫🇷🇺🇸	CMO \| Missions - Template to copy	https://www.notion.so/xangevc/CMO-Areas-of-Responsibility-Template-to-copy-b1c92546d77c4ed9b0f92941147d3c6b
Entretien \| Interview	Marketing	🇫🇷🇺🇸	CMO \| Must have interview questions	https://www.notion.so/xangevc/CMO-Must-have-interview-questions-1a76b67b58fd47008fedd1428c1afc05
Entretien \| Interview	Général	🇺🇸	Conduct Structured Interview \| Workable	https://resources.workable.com/tutorial/conduct-structured-interview
Liste des compétences \| Scorecards	Operations	🇫🇷	COO \| Liste des compétences / Skills List - Template à copier	https://www.notion.so/xangevc/COO-Liste-des-comp-tences-Template-copier-1deb102a8ea146b194b88467722ea8b8
Liste des compétences \| Scorecards	Operations	🇫🇷🇺🇸	COO \| Missions - Template to copy	https://www.notion.so/xangevc/COO-Areas-of-Responsibility-Template-to-copy-90efbe6ceb8240b48f6d6b63ab5b10c5
Entretien \| Interview	Operations	🇫🇷🇺🇸	COO \| Must have interview questions	https://www.notion.so/xangevc/COO-Must-have-interview-questions-6fd3f421c10244ccbab1f36884f2696a
Entretien \| Interview	Product	🇫🇷🇺🇸	CPO - PM \| Must have interview questions	https://www.notion.so/xangevc/CPO-Must-have-interview-questions-2261dc7d4eeb460587fbd06f9447fd97
Liste des compétences \| Scorecards	Product	🇫🇷🇺🇸	CPO \| Liste des compétences - Template à copier	https://www.notion.so/xangevc/CPO-Liste-des-comp-tences-Template-copier-f9350d17fc224396a76df2b016d31acb
Liste des compétences \| Scorecards	Tech \| Engineering	🇺🇸🇫🇷	CTO \| Missions - Template to copy	https://www.notion.so/xangevc/CTO-Areas-of-Responsibility-Template-to-copy-d5c33491830a4b21aae374958fcbf3c6
Entretien \| Interview	Tech \| Engineering	🇫🇷🇺🇸	CTO \| Must have interview questions	https://www.notion.so/xangevc/CTO-Must-have-interview-questions-fb1892b3ccf248e7a976603cb7f8d6b1
Entretien \| Interview	Tech \| Engineering	🇺🇸	CTO \| Must have interview questions	https://www.notion.so/xangevc/CFO-Must-have-interview-questions-d56c5e152a65485b9d4988eabf6fc287
Cas Pratiques \| Case Studies	Général	🇫🇷	Ecrire une étude de cas selon les profils \| Ignition Program @Pauline	https://ignition-program.com/tuto/scale-up-quelle-etude-de-cas-pour-quel-type-de-profil
Liste des compétences \| Scorecards	Tech \| Engineering	🇺🇸	Erevena’s Guide to Hiring the Best Engineering Leaders
Liste des compétences \| Scorecards	Tech \| Engineering	🇺🇸	Founder's Guide to Hiring the Best Engineering Leaders @Erevena
Cas Pratiques \| Case Studies	Growth	🇫🇷	Growth \| Cas Pratique @ Germinal.io	https://medium.com/la-fonderie/comment-nous-recrutons-nos-growth-excel-test-576fa0c1234
Cas Pratiques \| Case Studies	Marketing	🇫🇷	Growth Marketing \| Cas pratique @ Germinal	https://www.germinal.io/lafonderie/comment-nous-recrutons-nos-growth-excel-test
Liste des compétences \| Scorecards	Head Hunter	🇺🇸	Head Hunter Scorecard template	https://docs.google.com/spreadsheets/d/1nujJBCBFnJS88nB7Co15NrCdI0iDRtpCspcpRYB6EEE/edit?usp=sharing
Cas Pratiques \| Case Studies	Operations	🇫🇷	Head of Account Management - Customer Success Manager \| Business Case @ Worklife ✨	2021 - Business case Head of AM V2.docx
Liste des compétences \| Scorecards	Commercial \| SalesOperations	🇺🇸	Head of BizOps \| Scorecard Example @Assoconnect ✨	https://www.notion.so/xangevc/Head-of-BizOps-Scorecard-Example-Assoconnect-82293c3db8544369919e2ad8ff3efd65
Cas Pratiques \| Case Studies	Marketing	🇺🇸	Head of Marketing \| Case study @ Dolead ✨	https://www.notion.so/xangevc/4e130cc5cb9543f48d926b47dad26a39?v=2eead81782b8411aafc58b4c9facf51d&p=7afe60776c204286ab425ad4886cd474https://startupsuccess.xange.biz/XAnge-Startup-Success-shared-a0eb0f64659041a6bcbb2a6bad4844c8?p=7afe60776c204286ab425ad4886cd474
Cas Pratiques \| Case Studies	Commercial \| Sales	🇫🇷	Head of Sales \| Cas pratiques @ Ignition Program	https://docs.google.com/document/d/14HTl6Sfrct2VKjy8pEXudMye4kT_rtFTj9d-T1ERoco/edit?usp=sharing
Liste des compétences \| Scorecards	Commercial \| Sales	🇺🇸🇫🇷	Head of Sales \| Missions - Template to copy	https://xangevc.notion.site/Head-of-Sales-Missions-Template-to-copy-174acf7054754a468271930b22f94605
Entretien \| Interview	Commercial \| Sales	🇫🇷🇺🇸	Head of Sales \| Must have interview questions	https://www.notion.so/xangevc/Head-of-Sales-Must-have-interview-questions-4826589e65c84517a8d666b8621b0cb6
Liste des compétences \| Scorecards	Commercial \| Sales	🇺🇸	Head of Sales \| Scorecard Example	https://drive.google.com/file/d/1EQ6HJaMkovyWYM6K_FmGzpM5rm26Mppa/view?usp=sharing
Liste des compétences \| Scorecards	Commercial \| Sales	🇺🇸	Head of Sales USA \| Job desc Example @ Odoo 💫
Cas Pratiques \| Case Studies	HR	🇺🇸	HR \| Case Studies @ Workable	https://resources.workable.com/tutorial/human-resources-skills-assessment-test
Cas Pratiques \| Case Studies	HR	🇺🇸	HR \| Case Study Head of People
Cas Pratiques \| Case Studies	HR	🇫🇷	HR \| Case Study Talent Acquisition	https://xangevc.notion.site/HR-Case-Study-Talent-Acquisition-6ef7198ba83242d5be8def795648535e
Liste des compétences \| Scorecards	HR	🇫🇷	HR \| Scorecard & Skills @ Joomy	SCORECARD - HEAD OF PEOPLE.xlsx
Liste des compétences \| Scorecards	HR	🇫🇷	HR \| Scorecard Talent Acquisition @ Joomy	https://xangevc.notion.site/HR-Scorecard-Talent-Acquisition-Joomy-bfbbde55725848fa9d16472f3ea18ca8
Liste des compétences \| Scorecards	HR	🇫🇷	HR Director \| Liste des compétences	https://www.notion.so/xangevc/Chief-HR-Officer-Liste-des-comp-tences-Template-copier-53cbbb8a345f44c79f946cc3ab2d0359
Liste des compétences \| Scorecards	HR	🇺🇸🇫🇷	HR Director \| Missions - Template to copy	https://www.notion.so/xangevc/Chief-HR-Officer-Areas-of-Responsibility-Template-to-copy-98be36bd040846ad81d0744d87023649
Entretien \| Interview	Général	🇺🇸	Interviews questions based on skills - Workable	https://resources.workable.com/interview-questions/
Cas Pratiques \| Case Studies	Marketing	🇫🇷	Marketing and Content Manager \| Case Study @ XAnge	https://www.notion.so/xangevc/Marketing-Manager-Case-Study-XAnge-07bd6f677f4c4207bdc1868bdbbb9210
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ Captain Contrat	https://www.notion.so/xangevc/nonc-du-Cas-d02670c3fd344db29d5573db73d15e7d
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ Foodvisor	https://xangevc.notion.site/Foodvisor-0f9ba631c62f4b8780cf21ef03f16880
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ Hublo	https://xangevc.notion.site/Hublo-nonc-du-Cas-7c0c55225dbe4c0981727395d8382a9e
Cas Pratiques \| Case Studies	Product	🇺🇸	Product \| Case Study @ JellySmack	https://xangevc.notion.site/nonc-du-Cas-English-e3eed401c70044839e60fd5129aeb2e3
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ LegalStart	https://www.notion.so/xangevc/LegalStart-nonc-Bonus-0c351a76d6b94254a0fe2b8ceb344ecd
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ LiveMentor	https://xangevc.notion.site/nonc-D-roulement-6fada297db9540fd95cac64a5e4e4262
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ Open Classrooms	https://xangevc.notion.site/OpenClassrooms-0f5e869b87ad41bbbcc089d6fca14965
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ Open Classrooms	https://xangevc.notion.site/OpenClassrooms-0f5e869b87ad41bbbcc089d6fca14965
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ Pennylane	https://xangevc.notion.site/Pennylane-08f81d4ab7f14523bc798f1aa972161c
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ Playplay	https://www.notion.so/xangevc/PlayPlay-0ed4f39dca5a4a49afae3ea326f7879a
Cas Pratiques \| Case Studies	Product	🇫🇷	Product \| Case Study @ Shipup	https://xangevc.notion.site/Shipup-c7b87d74c5cf40dc86b7883f9f555f89
Liste des compétences \| Scorecards	Product	🇺🇸	Product \| Scorecard Example @ Product Crew	https://xangevc.notion.site/Product-Scorecard-Example-Product-Crew-c6bc344249ba4dc090f541b3cea3a23b
Cas Pratiques \| Case Studies	Product	🇺🇸	Product Manager \| Case study 45 min	https://medium.com/leadership-and-life-experiences/building-a-product-management-flywheel-guidelines-to-assess-pm-skills-165a1768bdf4
Cas Pratiques \| Case Studies	Product	🇺🇸	Product Manager \| Case Study Ideas	https://www.notion.so/xangevc/Product-Maanger-Case-Study-Ideas-d4bfd7364ff245a99d0b297d783cff66
A lire \| Must ReadEntretien \| Interview	Product	🇫🇷	Product Manager \| Les bonnes questions à poser - Thiga	https://blog.thiga.co/recrutez-product-owner-manager-bonnes-questions/
Cas Pratiques \| Case Studies	Product	🇺🇸	Product Manager l Case Study 30 min	https://medium.com/leadership-and-life-experiences/building-a-product-management-flywheel-guidelines-to-assess-pm-skills-165a1768bdf4
Entretien \| Interview	Commercial \| Sales	🇺🇸	Question Bible for Sales Itw by Charles Tenot	https://lizard-bill-85b.notion.site/Sales-Interviews-Question-Bible-daa220bcc2074386babbcd6b5c785a91
Entretien \| Interview	Tech \| Engineering	🇫🇷	Questions à poser \| FrenchWeb	https://www.frenchweb.fr/entretien-tech-pour-start-up-quelles-questions-poser/306695
Cas Pratiques \| Case Studies	Commercial \| Sales	🇫🇷	Sales \| Cas pratique RDV client @ Uptoo	https://www.notion.so/xangevc/Sales-Cas-pratique-RDV-client-bf60f7fcf85e4cc68b6f785adbcb4abb
Cas Pratiques \| Case Studies	Commercial \| Sales	🇺🇸	Sales \| Case Studies & Exercises @ Workable	https://resources.workable.com/tutorial/sales-skills-assessment-test
Entretien \| Interview	Commercial \| Sales	🇫🇷	Sales \| Grille d'entretien @ Uptoo	https://drive.google.com/file/d/1ZANEbgs_3fj319kscxyIsKMmMS9jlyAN/view?usp=sharing
Liste des compétences \| Scorecards	Commercial \| Sales	🇫🇷	Sales \| Listes des compétences - Template à copier	https://xangevc.notion.site/Sales-Listes-des-comp-tences-Template-copier-378f425123fe40efa8376cfafc100e96
Liste des compétences \| Scorecards	Commercial \| Sales	🇫🇷	Sales Team Leader \| Scorecard @ Ouihelp ✨	https://www.notion.so/xangevc/Inside-Sales-Manager-Scorecard-Example-1299bc194d4748eb8b990eea4d2c55b4
Cas Pratiques \| Case Studies	Operations	🇫🇷	Strategy and Operation Manager \| Cas pratique @ Welcome to the Jungle ✨	Cas PratiqueSupport du cas pratique
Cas Pratiques \| Case Studies	Tech \| Engineering	🇫🇷🇺🇸	Tech \| Etude de cas Peer-Progamming \| Case Study Example Peer-Progamming	https://www.notion.so/xangevc/Peer-Progamming-Case-Studies-Exemple-7e72fce785d9486ca28bffd01ec7a169
Entretien \| InterviewCas Pratiques \| Case Studies	Commercial \| Sales	🇫🇷	Test en ligne Commerciaux \| Uptoo	https://uptoo.fr/tests
Liste des compétences \| Scorecards	Tech \| Engineering	🇫🇷🇺🇸	VP Engineering \| Scorecard - Template	https://xange.sharepoint.com/:x:/r/sites/XANGEServeur/_layouts/15/Doc.aspx?sourcedoc=%7BBA4246F5-35DB-4092-B8A0-5464A518B8B6%7D&file=ScoreCard%20VP%20Engineering.xlsx&action=default&mobileredirect=true

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Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone

At Guru, customer success is at the center of every aspect of company-building, from product design to sales strategy. Co-founder and CEO Rick Nucci shows how a relentless dedication to outcomes gives startups a competitive edge.

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Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone

C/VP/Head of Customer Success

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Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone

C/VP/Head of Customer Success

Job description

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Evaluate candidates

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Key Responsibilities (Chat GPT):

Example of people in position

To go futher

Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone

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XAnge Role Resources