Head of Sales Operations | Template to copy

Poste / Role
Commercial | SalesOperations
Type de ressource / Resource Type
Job Desc | Fiche de poste
🇫🇷 / 🇺🇸
🇺🇸

Introduction

  • Job Title : Sales Operations Manager / Head of Sales Operations
  • Reports to : Head of Sales
  • Location : Does not matter (can be remote or on-site)
  • Team : Sales
  • Status : Full time (40h), permanent

Your role in a snapshot

You will be a trusted partner to sales leadership and help our customer-facing sales team sell more effectively and efficiently by: optimizing company-wide sales processes, recognizing trends in data & systemizing best practices, enhancing all sales enablement functions, and improving sales forecasting to bring more real-time visibility to our team.

The ideal candidate will be action-oriented, approach tasks with an analytical and strategic mindset, have an enthusiasm to tackle any challenge, and a track record of results.

Responsibilities

As the first Sales Operations hire in the company, your key responsibilities will be to:

  • Design, develop, implement and maintain business solutions and recommendations to improve performance
  • Develop KPIs to measure the sales team’s productivity and to shape the company’s goals & targets
  • Streamline and optimize sales processes, systems and tooling to reduce friction in daily sales activities
  • Partner with sales leadership and other cross-functional teams on initiatives including (but not limited to) lead management, pipeline reviews, territory optimization, goal setting processes, and sales incentive administration
  • Gather data, build reports and evaluate team performance towards KPIS; identify trends to effectively manage the sales funnel, improving sales productivity and efficiency
  • Lead CRM adoption and ongoing user management, data management, application setup, customization, reporting and dashboards
  • Effectively communicate analysis results to business leaders
  • Support executive leadership in developing go-to-market strategies

Key requirements

  • Minimum 3 - 5 years of relevant experience in sales operations, business operations or consulting
  • Strong organization & project management experience
  • Proficiency with Excel and (CRM)
  • Ability to effectively communicate and collaborate with a diverse set of stakeholders both internal and external
  • Data driven – passion for leveraging data to influence decisions. Experience in data mining and analysis
  • Strong desire to take initiative and to build partnerships across the organization. Thrive on change and comfortable with ambiguity
  • A positive outlook and a roll-up-your-sleeve attitude
  • Bonus point:
    • You have experience in territory alignment, target setting, and/or commission modeling
    • You have sales operations experience at a high-growth tech company
    • You have some exposure and/or experience in B2C/B2B marketplaces

Compensation

  • Salary: anywhere between 55k$/€/£ and 85k€/$/£ as a base salary depending on the level of experience and the location of the company.
  • ESOP package: 0 to 30% of the annual salary.