Head of Operations | Job Desc Example @ Assoconnect ✨

Descriptif du poste

You will work closely with the founders and report to the CEO.You will have a key role with a decisive impact on Strategy & Organization.

Diverse and strategic

• Your role: pilot Onboarding, Services & Customer Success
• Coaching & Recruitment: grow your team from 10 to 20
• Work closely with the founders & the board
• Manage Business Unit performance
• Smoothen Operations
• Interact with all departments: Sales, Marketing, Finance, Tech&Product

Your Objectives

SCALE UP FROM 20 TO 100 NETWORKSOptimize the Onboarding phase:

• Client management – e.g.: implementation strategy / matrix of responsibility / change management
• Setup: create the non-profits, import all the data (CRM, accounting…), admin roles etc.
• API - Connect with their systems
• Coordinate with integrators and outsourcing partners
• Structure trainings

DEVELOP CUSTOMER SUCCESS TO SERVE 100,000 NONPROFITSWe already serve 10,000 nonprofits of all types: sport, culture, business, social justice, education, religion…

A Three-fold Challenge:

• Improve Customer Satisfaction
• Reinforce “Customer Success” (vs “Customer Support”) and be more proactive
• While not increasing the CS Team tenfold

Ideal Profile

• 5-15 years of experience
• Top Engineering or Business Degree
• Experience in Product, Ops or Account Management
• Strong analytical skills
• Great problem solver
• Capacity for synthesis
• Good English level
• Shares our values: simplicity, excellence, benevolence

Interview process

• 30minutes call
• 2h Remote Case Study
• 2h meeting with the CEO
• 1h meeting with your team + Aperitif with the whole team