Head of Operations | Job Desc Example @ Assoconnect ✨

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Descriptif du poste

You will work closely with the founders and report to the CEO.You will have a key role with a decisive impact on Strategy & Organization.

Diverse and strategic

  • Your role: pilot Onboarding, Services & Customer Success
  • Coaching & Recruitment: grow your team from 10 to 20
  • Work closely with the founders & the board
  • Manage Business Unit performance
  • Smoothen Operations
  • Interact with all departments: Sales, Marketing, Finance, Tech&Product

Your Objectives

SCALE UP FROM 20 TO 100 NETWORKSOptimize the Onboarding phase:

  • Client management – e.g.: implementation strategy / matrix of responsibility / change management
  • Setup: create the non-profits, import all the data (CRM, accounting…), admin roles etc.
  • API - Connect with their systems
  • Coordinate with integrators and outsourcing partners
  • Structure trainings

DEVELOP CUSTOMER SUCCESS TO SERVE 100,000 NONPROFITSWe already serve 10,000 nonprofits of all types: sport, culture, business, social justice, education, religion…

A Three-fold Challenge:

  • Improve Customer Satisfaction
  • Reinforce “Customer Success” (vs “Customer Support”) and be more proactive
  • While not increasing the CS Team tenfold

Ideal Profile

  • 5-15 years of experience
  • Top Engineering or Business Degree
  • Experience in Product, Ops or Account Management
  • Strong analytical skills
  • Great problem solver
  • Capacity for synthesis
  • Good English level
  • Shares our values: simplicity, excellence, benevolence

Interview process

  • 30minutes call
  • 2h Remote Case Study
  • 2h meeting with the CEO
  • 1h meeting with your team + Aperitif with the whole team