Customer Satisfaction and Retention

Category
Operations
Challenge Description
Wether you have 1, 10, 1000K customers, you have to serve them equally. Infuse product management mentality/process when thinking of features, customer needs. Roll out more complex roadmap. Create structure on how the team work together (product/design/tech).
Weak Signals
You are facing this challenge if: Increasing development costs without increasing growth → Disjointed customer experiences and business strategies across product functions and life cycle → NPS drop → Churn is not under control (Cohortes)
KPIs and Ratios